FAQs
Can I return a product purchased from Prakrati Crochet?
Yes. If your product is eligible for return, you can request a return within the return period mentioned in our Returns & Refund Policy. The product should be unused, undamaged and returned in its original condition with the packaging intact.
What should I do if I receive a damaged or defective product?
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at prakrati.ruhela004@gmail.com with your order details and clear photos or videos of the product. Our team will review the issue and assist you with the appropriate solution.
Can I exchange my product instead of returning it?
Exchanges may be available for eligible products, depending on product availability. Please contact Prakrati Crochet with your order number and the reason for the exchange, and our team will guide you through the process.
Which products are not eligible for return or refund?
Products that have been used, damaged after delivery, altered, washed or returned without their original packaging may not be eligible. Customized, personalized or made-to-order crochet products may also be non-returnable unless they arrive damaged or incorrect.
How do I request a return?
Email us at prakrati.ruhela004@gmail.com with your order number, product name and reason for return. If there is a defect or damage, please also attach clear photographs or a short video. We will review your request and provide the next steps.
When will I receive my refund?
Once the returned product is received and inspected, we will notify you about the refund status. If approved, the refund will be processed to the eligible payment method. The time taken for the amount to appear may depend on your bank or payment provider.
Will shipping charges also be refunded?
Shipping charges may not always be refundable. However, if you received an incorrect, defective or damaged product due to an issue from our side, Prakrati Crochet will review the case and provide the appropriate resolution.
Can I return a customized or handmade crochet product?
Since customized and made-to-order crochet products are specially created for you, they are generally not eligible for return because of a change of mind. However, if the item arrives damaged, defective or significantly different from your confirmed order, please contact us for assistance.
Can I cancel my order before it is shipped?
If your order has not yet been processed or dispatched, we may be able to cancel it. Contact us at prakrati.ruhela004@gmail.com as quickly as possible with your order number. Once an order has been dispatched or a customized product has entered production, cancellation may not be possible.
How can I contact Prakrati Crochet regarding a return or refund?
For any return, exchange, cancellation or refund-related query, email us at prakrati.ruhela004@gmail.com. Please include your order number and a short description of your concern so our team can assist you quickly.